RETURN/EXCHANGES POLICY

If for any reason you are not 100% satisfied with your purchase, ShoeShock will issue a refund for merchandise that is in new, unused condition with the original packaging.Items must be returned or exchanged within fourteen (14) days of delivery to the shipping address provided. ShoeShock reserves the right to refuse merchandise it appears to be worn, damaged, and/or not in the original packaging.

Exchanges are free and we offer two easy ways to exchange an item via our online chat or by contacting our customer service representatives.

Returned items will incur a $10 restocking fee. This fee will be deducted from the total refund amount (excluding shipping cost or taxes).