RETURN/EXCHANGES POLICY

If for any reason you are not 100% satisfied with your purchase, ShoeShock will issue a refund for merchandise that is in new, unused condition with the original packaging.Items must be returned or exchanged within fourteen (14) days of delivery to the shipping address provided. ShoeShock reserves the right to refuse merchandise it appears to be worn, damaged, and/or not in the original packaging.

Exchanges are free and we offer two easy ways to exchange an item via our online chat or by contacting our customer service representatives.

Returned items will incur a $10 restocking fee. This fee will be deducted from the total refund amount (excluding shipping cost or taxes).

RETURNS MADE EASY

Click "Chat With Us"

at the bottom of any page on our website.

Get Your Order Details

Please have your order number and email address to retrieve your purchase.

Ship Your Return

Drop your box off at an authorized shipping center.

Call Us 24/7

at 1-800-746-3819 and a representative will help with processing your return.

Get Your Order Details

Please have your order number and email address to retrieve your purchase.

Ship Your Return

Drop your box off at an authorized shipping center

SHIPPING COSTS

Shipping Type Transit Time Cost
Standard Shipping 3 - 5 Business Days $9
Premium Shipping 2 - 3 Business Days $15
Expedited Shipping 1 Business Day $35

OUR CONTACT INFORMATION

ShoeShock, LLC

3535 Peachtree Road, STE 520 | Atlanta, GA 30326

Call Us 24/7 at 1-800-746-3819

Our Contact Information

ShoeShock, LLC

3535 Peachtree Road, STE 520

Atlanta, GA 30326

Call Us 24/7 at 1-800-746-3819